Technical Service Advisor

Responsibilities：

Technical Support:

1.Recommend general IO products to potential IO customers

2.Demonstrate the basic information of products to introduce TOTAL products and service

3.Prepare technical documents upon customer’s basic requirement

4.Maintain technical and product application database to ensure technical support efficiency.

5.Provide training Ｏn general IO products to customers

6.Guide the customers to fill IO products into normal equipment correctly, and ensure a successful operation

7.Regular customer visits per company requirements to provide technical support or handle their technical problems

8.Solve common technical problem for general IO products

9.Provide sample test service upon customer’s needs

10.Provide customer basic technical training base Ｏn customer requirement

11.Regularly follow product application and feedback product application information to technical team

12.Support to launch and popularize new products, support for the new application of products;

13.Collect and feedback marketing and technical information to technical team

14.Regularly collect technical issues and feedback to technical team

15.Cross function technical support IO business in different region

16.Complete other jobs or projects assigned by line management

Technical Communication:

1.Communicate closely with IO Market / Product managers regarding products information

2.Feedback for the technical service programs to be more efficient for IO business supports

3.Collect IO product, application and services information Ｏn the competition, and share internally

4.Participate to exhibitions and seminar to present TOTAL for image promotion if needed

Qualifications:

•Bachelor degree or above in Mechanical Engineering or Chemical industry

•At least 3 years work experience in chemicals or mechanical, lubricant industry experience will be a plus

•Good service attitude

•Adaptable to frequent business travels

•Good communication and expression skills

•Team work player, can work independently

•Workable English, certain Word/Excel/PPT skills

•Desire to lean and develop skill and knowledge base

•Willingness to work a flexible schedule and undertake business travel (more than 50% travel is required)